Terms & Conditions

1. OUR TERMS AND CONDITIONS

Kindly read all the terms and conditions before ordering any Products from our site. By ordering any of our Products, you agree to be bound by our terms and conditions.

2. PROVISION OF OUR SERVICES

Our Services are provided to applicants within and outside the UK unless otherwise stated.

3. By placing an order, you make the following representations:

– That you are legally capable of entering into binding contracts; – That you are at least 18 years old; and

– That you are resident in the United Kingdom.

4. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been successfully ordered (the Order Confirmation). The contract between us and you will only be formed when we send you an Order Confirmation.

If the Products that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. We will take account of your wishes.

5. DELIVERY

We shall use our best endeavours to inform you of estimated delivery dates when you place an order. The estimated delivery timescales for the Products shall be indicated on our site. If we are unable to deliver to your postcode we shall inform you accordingly and refund to you any monies that you have paid. Please note we cannot deliver to PO Boxes or BFPO addresses.

6. DELIVERY COSTS

Delivery costs are stated on the website.

7. RISK AND TITLE

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. PRICE AND PAYMENT

The price of any Products will be as quoted on our site, except in cases of obvious error. Delivery costs will be added to the total amount due.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Please note that you must pay for the Products at the time you place your order.

9. WARRANTY AND LIABILITY

We warrant to you that any Products purchased from us through our site are of satisfactory quality and reasonably fit for all the purposes for which products of such kind are commonly supplied.

Warranty in relation to Products not manufactured by us
In the event that you purchased Products that were not manufactured by us and you are acting for your own personal and non business use and you have discovered that such Product is faulty within a reasonable timeframe from delivery by us, you can either contact the manufacturer of such Product and organise for the manufacturer to repair/replace/reimburse you for such faulty Product or you can notify us so that we can collect such faulty Product and arrange for a replacement/repair or refund of the price that you paid for the faulty Product.

Please note that for faulty Products not manufactured by us, we advise you to contact the manufacturer since you may be entitled to the benefit of any applicable manufacturer’s warranty or guarantee.

10. LIABILITY

Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the purchase price of the Product that you purchased from us.

11. RETURNS POLICY

You have the right to cancel this Contract in relation to non faulty Products and receive a refund from us, provided that the products are returned to us within 7 days and in their original unused condition.

To do this, you must inform us that you wish to cancel within 7 days and receive an authorization code from us.

You must return the product at your own cost.

In relation to non faulty Products that have been returned to us, once the Products have been received back into our warehouse and their condition checked, you will receive a full refund for these items. If they are not in a suitable condition (as determined by us acting reasonably), we reserve the right not to provide a refund.

Please note that made-to-order and personalised items are non-returnable at any time.

12. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When communicating, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Our Contract and all communications between us will be in English.

13. NOTICES

Notice will be deemed received and properly served immediately when posted on this website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. It is in your interest to retain some evidence of proof of posting.

14. TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

15. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control

(A Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action.

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Impossibility of the use of public or private e-communications networks.

The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

16. WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

17. SEVERABILITY

If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18. ENTIRE AGREEMENT

These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms.

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

19. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).

20. JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the jurisdiction of the courts of England and Wales.