You have the right to cancel this Contract in relation to non faulty Products and receive a refund from us, provided that the products are returned to us within 30 days and in their original unused condition. A full refund is to be issued upon receipt of the returned item.
To do this, you must inform us that you wish to cancel within 30 days and receive an authorization code from us.
You must return the product at your own cost unless the item is faulty, not as described or the product does not do what the product is supposed to do.
In relation to non faulty Products that have been returned to us, once the Products have been received back into our warehouse and their condition checked, you will receive a full refund. If the item(s) are not returned in a suitable condition (as determined by us acting reasonably), we reserve the right not to provide a refund.
Please note that made-to-order and personalised items are non-returnable/refundable unless faulty.
The refund time frame for orders returns following the return process is within 14 days of receiving the goods back.